Privacy Policy

Effective Date: [10/10/2025]
Business: Retail Investors Hub (ABN: 32 125 105 246)
Jurisdiction: Victoria, Australia

Overview

Retail Investors Hub (“we”, “our”, or “us”) respects your privacy and is committed to protecting your personal information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).

This Privacy Policy explains how we collect, use, store, and protect your personal information when you:

  • Visit our website or Kajabi learning platform;
  • Purchase or access our programs;
  • Subscribe to our email list; or
  • Communicate with us directly.

By using our services, you agree to this Privacy Policy.

Information We Collect

We may collect and process the following categories of information:

  •  Personal Information
    Personal information means any data that can identify you or be linked to you. You can visit our website without providing personal information; however, certain features—such as program enrolment, purchase, or account registration—require it. Additionally, you will be required to login with an email account.


When you sign up or purchase a Program, we may collect:

  • Your name and email address;
  • Contact information such as your billing address or phone number (if provided);
  • Payment details (processed securely by third-party providers such as Stripe or PayPal; we do not store credit card information).

Passwords are encrypted and managed by Kajabi’s backend systems. For details, see Kajabi’s Privacy Policy.
Any financial information we collect is used solely to process payments for services purchased.

(b) Technical Information

  • IP address, browser type, device information, and usage data collected automatically via Kajabi analytics or cookies.

(c) Interaction Data

  • Program progress, completion rates, and engagement metrics.
  • Email interactions (such as opens and link clicks).

(d) Optional Information

  • Any details you voluntarily provide (for example, survey responses, feedback forms, or Q&A participation).

 

Data Breaches & Security Response (Australia)

Retail Investors Hub complies with the Notifiable Data Breaches (NDB) Scheme under Australian law.
If a data breach occurs involving your personal information, we will:

  1. Assess the situation immediately;
  2. Take steps to contain and mitigate any harm;
  3. Notify affected individuals and the Office of the Australian Information Commissioner (OAIC) if the breach is likely to result in serious harm; and
  4. Strengthen future security measures.

 

How We Collect Information

We collect information in the following ways:

  • Directly from you when you register, purchase, or contact us;
  • Automatically through Kajabi and analytics tools (e.g., Google Analytics);
  • Through third-party services such as email marketing platforms (e.g., ConvertKit, Mailchimp).

All third-party providers we use must comply with Australian privacy standards and international best practices.

 

How We Use Your Information

We use your information to:

  • Provide access to programs and program content;
  • Manage your account and deliver support;
  • Send receipts, updates, and essential program communications;
  • Improve program experience and site functionality;
  • Comply with legal or regulatory obligations.

No Spam Policy: You will only receive marketing communications if you have opted in, and you may unsubscribe at any time.

 

Data Storage and Security

Your information is securely stored and processed through Kajabi, which uses encrypted servers located in the United States.
Kajabi’s data practices comply with GDPR and major international standards.

We apply reasonable technical and organisational measures to protect your data from unauthorised access, misuse, or loss.
If a breach occurs that could cause serious harm, we will promptly notify you and the OAIC.

 

Disclosure of Information

We may share limited personal data only when necessary:

  • With trusted third-party service providers (Kajabi, Stripe, PayPal, ConvertKit, Mailchimp, or similar) who assist in delivering our services;
  • When required by law, court order, or regulatory authority.

We do not sell, rent, or trade your personal information under any circumstances.

 

International Data Transfers

Some of our third-party partners may store data on servers located outside Australia.
By using our services, you consent to these transfers, provided these providers maintain strong privacy protections consistent with Australian standards.

Where data is transferred outside the European Economic Area (EEA) or United Kingdom, we ensure appropriate safeguards are in place—such as Standard Contractual Clauses or equivalent legal mechanisms.

 

Cookies, Analytics & Retargeting

We use cookies and analytics tools to improve your experience, monitor engagement, and refine our marketing.

Marketing & Retargeting:
We use third-party advertising tools (e.g., Facebook Ads, Google Ads, and YouTube Ads) to promote our programs and display relevant ads. These tools may collect anonymised information about your activity on our website to serve personalised ads (“retargeting”).

You can manage or disable cookies in your browser or adjust ad preferences directly through Facebook and Google settings. Disabling cookies may limit some functionality.

 

Data Retention

We retain personal information only as long as necessary to deliver our services or as required by law.
Advertising and analytics data (cookies or pixel data) are retained for no longer than 26 months, consistent with Google’s default retention policy.

When data is no longer required, it is securely deleted or anonymised.

 

Access and Correction

You may request access to your personal information or ask us to correct inaccuracies.
To make a request, email [email protected].
We may require proof of identity before processing your request.

 

Your Rights and Control Over Your Information

 

If You Are in Australia

Under the Privacy Act 1988 (Cth), you have the right to:

  • Request access to personal information we hold about you;
  • Request corrections to inaccurate or outdated information;
  • Make a complaint about a potential privacy breach.

To exercise these rights, contact [email protected].
If you are not satisfied with our response, you may contact the Office of the Australian Information Commissioner (OAIC) at https://www.oaic.gov.au.

If You Are in the United Kingdom or European Economic Area (EEA)

Under the UK-GDPR and EU-GDPR, you have the right to:

  • Access, correct, or delete your personal information;
  • Restrict or object to how we process your data;
  • Request that we transfer your data to another organisation (data portability);
  • Withdraw consent at any time (for example, to stop receiving marketing emails);
  • Lodge a complaint with your local data protection authority.

Our lawful bases for processing data include contract (to deliver purchased programs), consent (for marketing), and legitimate interest (to improve our services).

If You Are in the United States (California Residents)

Under the California Consumer Privacy Act (CCPA) and California Privacy Rights Act (CPRA), you have the right to:

  • Know what personal information we collect, use, and disclose;
  • Request deletion or correction of your data;
  • Request a copy of the information collected about you;
  • Opt out of the sale or sharing of your personal data (we do not sell data).

To make a request, email [email protected].

 

Changes to This Policy

We may update this Privacy Policy periodically.
All updates will appear on this page with an updated Effective Date.
We encourage you to review it regularly.

 

Contact Us

For privacy inquiries, data access requests, or complaints:
Retail Investors Hub
Email: [email protected]
Location: Victoria, Australia

 

Governing Law

This Privacy Policy is governed by the laws of Victoria, Australia, and any disputes shall be handled within its jurisdiction.

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